Privacy Policy

Last Updated: January 2026

JVS Home Cleaning Services ("we", "us", or "the Company") operates the website jvshomecleaning.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or online booking system.

By using our online booking service, you consent to the practices described in this policy. We use your information solely to provide and improve our cleaning services in Houston, TX and surrounding areas.

1. Information We Collect

In accordance with the Texas Data Privacy and Security Act (TDPSA), we clearly outline the categories of data we collect:

Service & Booking Information

When you schedule a cleaning through our booking system (powered by Zenbooker), we collect:

• Contact Information: Full name, email address, and phone number.
• Service Address: The location where the cleaning service will be performed.

Payment Information

To secure your booking, payment information is required:

• What We Collect: Last four digits of your card and expiration date.
• What We Do NOT Store: Full card number, CVV, or sensitive financial data.
• Third‑Party Processor: Payments are securely handled by Zenbooker using Stripe or another PCI‑compliant gateway.

Technical & Usage Data

When you visit our website, we automatically collect:

• Log Data: IP address, browser type, pages visited, and timestamps.
• Cookies: Used for analytics and site functionality. You may disable cookies in your browser settings.

2. How We Use Your Information

Service Delivery

• To process and confirm your cleaning reservation.
• To manage scheduling, crew assignment, and access instructions.
• To process payments for services rendered.

Communication

• Booking confirmations, reminders, and service updates.
• Optional promotional offers (you may opt out at any time).

Service Quality & Compliance

• To improve service quality and customer experience.
• To monitor site performance and resolve technical issues.
• To comply with applicable Texas and U.S. laws.

3. Information Sharing

We do not sell your personal information. We only share data when necessary to provide our services or comply with the law.

Operational Sharing

• Cleaning Team: Name, service address, and service notes.
• Booking & Payment Processor: Zenbooker and Stripe receive only the data required to process your booking and payment.

Legal Requirements

• Compliance with legal obligations or court orders.
• Protection of Company rights or property.
• Protection of user or public safety.

4. Your Rights Under TDPSA

Texas consumers have the right to submit authenticated requests regarding their personal data, including:

• Right to Access
• Right to Correction
• Right to Deletion
• Right to Data Portability
• Right to Opt‑Out of targeted advertising or data sale (we do not sell data).
• Right to Appeal if a request is denied.

We respond to all authenticated requests within 45 days. To exercise your rights, contact us using the information below.

5. Data Security

We use industry‑standard security measures to protect your information. Sensitive payment data is handled exclusively by PCI‑compliant third‑party processors.

6. SMS Text Messaging

JVS Home Cleaning Services uses SMS (text message) communications to send transactional service notifications. By texting our number at +1 (346) 521‑4815, you consent to receive automated text messages related to your service.

Types of Messages Sent

• Booking confirmations and appointment reminders
• Crew dispatch and arrival notifications
• Post‑service follow‑ups and review requests

How to Opt In

You opt in to SMS communications by texting our business number at +1 (346) 521‑4815. Sending us a text message constitutes your consent to receive service‑related SMS from JVS Home Cleaning Services. You may also opt in by providing your mobile number through our online booking form at bookings.jvshomecleaning.com.

How to Opt Out

You may opt out at any time by replying STOP to any message. You will receive one final confirmation and no further messages will be sent. To re‑subscribe, reply START at any time.

Help

For assistance, reply HELP to any message, or contact us at bookings@jvshomecleaning.com or (832) 516‑0381.

Message Frequency & Rates

• Frequency: Message frequency varies based on your service activity (typically 2–5 messages per booking).
• Rates: Message and data rates may apply depending on your mobile carrier plan.

Mobile Number Privacy

We do not share, sell, or rent your mobile phone number to third parties for marketing or promotional purposes. Your number is used solely for the transactional service notifications described in this section.

7. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us:

• Email: bookings@jvshomecleaning.com
• Phone: (832) 516‑0381